Always polite and helpful. Though you can tell when they are told to push a certain piece of inventory because they all mention it relentlessly lol. Which in turn causes me to usually purchase said item. You win Ulta, you win.
Alexandra is the most amazing wax consultant ever, she is friendly and efficient and does a beautiful job. I highly recommend her
If I could give a negative star I would. I asked for a color match, this lady named Vanessa (manager) came over got me on a seat wiped of my old foundation, put on moisturizer and primer then got some clique foundation, she was very rough, jabbing at my face when blending, went over my eyebrows and smudge and wiped off all my existing eyeshadow and eye liner, then stabbed me in the eye multiple times which ruined my mascara. During this time she had to be so damn close she was rubbing her crotch on my knee. Making me very uncomfortable then made me take off everything she just did. Then when I went to go get the foundation she matched me with to try and fix the mess she just made she yelled at me and said I better be buying that because she doesn't want to damage control. Worst experience ever, thanks for nothing.
Quick service. Tons of great products. ❤ They have Benefit, Urban Decay & more. $$- $$$ products. My BFF's favorite anti-wrinkle cream is $50.
Worst customer service I've ever had. I bought a 122 dollar perfume and forgot to get the free bag with purchase. I called and asked if I could still pick it up and was told yes. The employee on the phone did not greet me or tell me her name. I went to go get the bag and it wasn't there. She didn't even bother to actually check. When I arrived to buy the perfume in the first place there was a huge line and only one cashier. Other employees were milling around stocking shelves. That doesn't make any sense. When there is a rush at your store the priority is customer service. There are many great products here, but not one goos employee around to sell them. I had a rewards account here and I will no longer purchase anything from here. Sephora deserves my business way more than this place.
Ulta Beauty is a US Hair Care Studio based in Kalispell, Montana. Ulta Beauty is located at 155 Treeline Rd, Kalispell, MT 59901, USA.
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