Great experience with Pierce RV. Nancy, Jason and Ridge we're super to work with. Had to have a window replaced and other work done on our CCreek and they were efficient, helpful, friendly, and never tired of my numerous calls. Would highly recommend this RV dealer. Never did they ask that familiar question..."well, did you buy it here"...like we've heard so often before! That's why it's called "RVing"....kudos to your staff, Pierce.
What a bad way to start business with a new customer. I filled out the form online through their website telling me that someone from the sales team would be contacting me. Two days latter I finally get a email from the dealer in Billings. In response to this salesman's email I told him how new I was to RVing and was not sure what size trailer my suv could tow. I did tell him what type of SUV we had and what some of our plans were for use of a travel trailer. Bottom line it took him a week to get back to me. On Tues this week is when he responded saying sorry for not getting back to me that he had been out of the office. I thought ok no problem so I responded to the email with a little more detail with budget range and what research I had done to find out what my SUV could tow. Sent that email back the same day (Tues). We are now on Fri going into the weekend and no response at all from him. Sorry to say seems like Pierce RV really does not care to sell units. Maybe they are only focused on selling Class A or C that make them more money. Would not buy from them or give them the light of day.
At the end of the summer I returned the coach for wash/wax and winterization to ready it for storage. I called to let Peirce know that I would be picking it up and I found that the winterization did not occur and they were going to have to fix some issues caused by the frozen pipes. I asked them to prepare it for travel - check all of the systems: hot water tank, furnace, generator, change oil in engine and generator, insulate door and windows, wash, etc. When I called about picking it up I found that nothing had been done. Once we picked it up we found that the bathroom sink was leaking and counter top was delaminating. We took it back to Peirce for repairs. When we were ready to leave on our extended trip we went to pick up the coach the hot water element/plug was bent and not in the inserted. The bathroom parts had not been had not been put in and we couldn't fill the water tank. There were water stains on the floor around the bathroom wall. The refrigerator was a mess. It was moldy, gross, and corroded. We did what we could to clean it up but there are parts that are really a mess. We are having trouble with the freezer and the ice dispenser. We had to fill the propane tank - there was more than half a tank at drop off - guess they needed to use it all when they checked the furnace and water heater.
Poor service, I understand it's there busy season. However seemed they didn't want or need to help.
We contacted the General manager: who was arrogant , unprofessional, and dismissive, he didn't want to hear everything. He did pay for the bathroom sink to be put back together, the water heater element placed, and the slide looked at but the rest went unchecked. We are very disappointed with the service and the lack of accountability.
Absolute fantastic customer service! Great pricing. And a friendly staff
We found a sticky substance all over the passenger side under the kitchen slide and inside the compartments. We couldn't figure out what it was until after we had it checked out at another service location - a broken bottle was found, glass was all up under the slide - only thing we could figure was that someone hid or stuck the bottle of Tortuga Rum under there and forgot about it there is no other way the bottle could have made its way under the slide. On top of all of this, our furniture was damaged by the climate. The shades were not pulled down, the moisture or something cause the material to peel. This coach was 3 yrs old and should not have had many of these issues if they would have known what they were doing.
First let me say that everyone I met at Pierce RV seemed friendly and helpful. In a year and a half there were 3 service managers. I originally brought my 2013 coach to them to do some warranty work done, be winterized, and washed/waxed. Supposedly as soon as they took it in to the service bay the CO2 monitor went off and they told me I needed a new one (I had not had any problems with it prior) I couldn't convince the tech that it was probably the motorhome running in the next bay. So, I got the rest of the work done and then stored it there which was fine.
I would strongly suggest passing on using this RV dealer for service. In my opinion they don't know what they are doing, at least not with motorized RV's.
I had it de-winterized and picked it up in the summer and took it home only to find that the plugs for the water system were no where to be found. When they flushed the system they didn't replace them.
Pierce Rv Supercenter Kalispell is a US Storage based in Kalispell, Montana. Pierce Rv Supercenter Kalispell is located at 3138 US-2, Kalispell, MT 59901, USA.
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