Lorens never disappoints! They continually meet above my expectations. They met competitive rates, they have been upfront with charges and even gave me a loaner vehicle while doing their repairs. I will only ever use this shop. Mark at service desk is amazing and very knowledgeable!
I'm out here in West Glacier on vacation. During the trip, we hit a pothole and the exhaust started making a loud noise. We figured a hole had rusted open or something similar. We called Loren's Auto Repair to get it checked out, and they were awesome with recommendations. They let us explain the issue and then confirmed what we thought it was. They weren't able to get us in before we left, but they were kind enough to suggest a mechanic in town that possibly could squeeze us in. This conversation was a sign of trust and good business. The prices they quoted were fair and had excellent customer service. Thanks!
I routinely bring my work Truck to Lorens and they have a great staff that do real great work. A nice waiting area or shuttle service if you need. Quick in and out service.
Fast, good price, no BS. I just needed an oil change. Took my car in and they were done in about an hour. They didn't try to sell me anything I didn't need, and were 100% honest about routine maintenance timing. The price was right. I'll be bringing my car back here next time I need something done.
I put up a review last winter when I had a issue with this shop. I took it down just because I felt bad for writing such a bad review about a company that in the beginning when I started using them they were great. A couple years latter and problems occurred. Now I am reposting because it seems more and more people are having issues with Loren's. I had a fuel smell that they just could not find. It took many trips and lots of $$$ to try and fix the problem with the fuel smell and really bad MPG. This problem went on long enough so I took my Trailblazer into the dealer thinking maybe it was a recall item I received a letter about from GM. That recall was not causing the problem but the dealer did find the problem within minutes of having my car in their shop. Now I did not get the car fixed at the dealer I went back to Loren's for the repair. Loren's was $100 cheaper and they were the only shop in town at the time I knew and trusted. But by this time I was just pissed off with this shop and for them missing a very easy to see fuel like in plane sight. They fixed it and charged me around $250 if I remember correctly. Bottom line that was a fail by a reliable shop that could have killed me and my wife and child. The dealer even had me sign a wavier that I would not come after them if something happened to the car or a person in the car and how dangerous driving the car would be. When I look back through all my receipts and showed them to my new mechanic another very well known shop in the valley I was surprised to find out how much Loren's overcharged me. They have done thousands of dollars worth of work for me and my family but overcharged us like crazy. Found out with the thousands I had spent with Loren's over a 2 almost three year period on and off I overpaid hundreds of dollars. This is also why this review is going up. And for the owner who I know is going to read this my new mechanic uses and orders all the same parts from Napa Auto so that is not the reason he is cheaper. The main reason I believe Loren's is so expensive is overhead. They have way to many staff and not enough repairs it seems to make up for the cost. They have been in business for years and I think that is because Kalispell and surrounding areas like Whitefish is full of people with money and lots of it. I wish Loren's all the best as their business grows or stay's where it is now. But Loren's has lost all my business and my families. Goodbye and best of luck. Don't use them if you are on a budget or have any care about your money.
Loren S Auto Repair is a US Car Repair based in Kalispell, Montana. Loren S Auto Repair is located at 1309 U.S. Hwy 2 W, Kalispell, MT 59901, USA.
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