We have rented from the Midway Rental for years. The service was exceptional with the previous owners. Unfortunately, that is no longer the case. I called on Monday, afternoon to rent a floor buffer. The woman who answered couldn't help me so she took my information and said someone would call me back. No one called back that day or by 10:00 am the following business day. I called and Lance answered the phone, when I told him I had called the previous business day he just said they were busy. No apology. A simple, "so sorry about that, how can we help you now?" would have been greatly appreciated. He was curt as he took my reservation. It was not until I asked his manager's name at the end of the call did he change his vocal tone and even start to be polite. Unfortunately, this is not the first time since the new ownership I have been treated rudely. Such a sad state for what used to be a fantastic company.
This place doesn't even deserve ONE STAR. I am appalled by the professionalism of this establishment and very angry and disappointed. The price for 1 hour to borrow a piece of equipment is ridiculous
Thank you Jim and Kevin. Unfortunately I think there are more systemic issues in management.
Nice enough folks. I rented an auger from them twice. First time it was $69 with a $7 waiver which I felt was reasonable. Second time I come in they say they forgot the upcharge and it'll be $138 and then they make the waiver $14. I don't appreciate being upcharged double just because I am not renting their skidsteer with the auger. I really don't like the damage waiver being doubled because they decided to charge me double. $152 for one day for a piece of equipment I could buy for $1,500 is too steep. When they can rent out equipment with a 5-10 year life span for 1/10th the value of buying it each day, their rates are a little high. I'll still rent from them if I absolutely must, but I've learned my lesson that if I'm going to use the item more than 3 times I'm better off buying it and selling it when I am done.
Generally like to leave positive reviews but unfortunately sometimes have to share some truth. I leave this in hopes the guys will take note and implement some protocol in the checkout procedures and reflect on their customer service.
These guys are great!
-Reserved a mixer on Monday for the following Friday. Received a call that it was broken, be fixed the next week. No calls after that. Called the next week.. Spoke to Jeff (manager), he said he'd call right back.. No call
I return that one Monday morn (730am) and Lance had reservations about refund suggesting that "you used it right?" Yes, for a couple hours but I don't think that's the point. Is my future business (skid steer for a week) worth 60$?
Service (Jim) says they are busy but maybe can send someone. Pleasure working with Jim.. He said no charge, they are busy but gave me his cell to help fix it. I located disconnected wires and started again. Pull cord came off. I pulled off the cage and fixed that. Clutch also did not work. Would not stay running. In addition, delivered without fuel. I purchased fuel, oil, and spent two hours fixing machine. Called in next morning (9am) and Lance said bring it back. I'm an hour away, already spent two weeks waiting, and have guys that I hired standing around. I suggest they bring me a new one. Kevin brings new one (3pm)
Called again, reserved the mixer, picked it up on Friday. Should have ran it in the p-lot, we didn't. Got it home, started it and couldn't turn off.. Both switches broken. Called midway and Jeff transferred to service.
Midway Rental Kalispell Mt is a US Car Repair based in Kalispell, Montana. Midway Rental Kalispell Mt is located at 2414 US-2, Kalispell, MT 59901, USA.
Please contact with Midway Rental Kalispell Mt using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Midway Rental Kalispell Mt opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Repair in Kalispell