I tend to build lots of different things- be it a shed or a cnc router. Every time I go to Montana Ace with some off the wall idea of how to build something, or adapt something to a use it wasn't intended for- the folks here help me along the way. Great people with a well thought out inventory of products for most any thing. Gift shopping is always a breeze at Montana Ace. Thanks neighbor.
Well like they say Ace is the Place!
I have always bought Craftsman hand tools because of lifetime warranty.
Ace seems to have everything, and if you can't find something they have helpful folks to steer you in the right direction. They can provide great advice on almost any project you're working on.
They have products that many times the other stores dont have but also note this:
I went in to buy a snow blower today, and the Store Manager was great. He took time to explain the equipment and while I ran errands he put gas in and started my new snow blower ensuring it was ready when I came back - which is when their customer service fell apart. The Assistant Store manager was called over during my check-out due to a problem with a discount I was eligible to receive. Rather than troubleshooting, he told me that I was not eligible because the item was on sale (which according to the store manager it was priced at an every day low price and the item never goes on sale). I tried explaining that the item was not on sale, but he cut me off and radioed his manager - who told him my discount was eligible. Rather than thanking me for my service or my business, he proceeded to tell me how I was wrong and how sale items are not eligible for a discount. We have been faithful ACE customers for 8+ years in the Missoula market, and it is really disappointing to see such a marked difference in store leadership within the Kalispell store. My thanks to the General Manager for his initial assistance - without it - I would have walked away from this purchase. The Assistant Store Manager needs a refresher course in customer service.
The Kalispell sears store refuses the craftsman warranty even though I bought the tools from them. Twice now they have done this...so now I buy all craftsman tools from Ace Hardware Kalispell since Ace took back the craftsman ratchet that was defective that I bought from sears.
Best experience I've ever had in a retail store. Bought new Weber grill and has problem with it. Manager "Birch" did not try to make excuses. Instead had another new unit delivered to my house in days. I will always try to purchase what I can at Ace Kalispell. Cannot say enough good things about their service. They also gave me a 10% Veterans discount. Thank you Birch and everyone at Ace Kalispell. Doug W. Bigfork Mt.
Montana Ace Kalispell is a US Hardware Store based in Kalispell, Montana. Montana Ace Kalispell is located at 130 N Meridian Rd, Kalispell, MT 59901, USA.
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