My "doctor", P.A. Robinson seemed to care when he was new but tanked shortly after. He has since quit. The only person in that entire place that I've found that really and truly cares was Robinson's nurse, Wayne. He is what everyone in the VA healthcare field should be, compassionate and an advocate for us vets. I reinjured my knee (service connection) back in February and have never even gotten a diagnosis. It's now the middle of November and I am finally taking it out of their hands and going through private insurance. The only thing they did is get an x-ray and said there is nothing wrong. Good thing I know that only an MRI shows soft tissue. Wish they knew! They couldn't manage to get an MRI done in eight months. I did finally get on the schedule in Helena, two and a half hours away. They told me that was my only choice. I went there and got a hotel for my appointment the next morning. They called and cancelled my appointment an hour before. How pathetic! I firmly believe they purposefully frustrate you to the point you can no longer take it just so you'll leave and they don't have to deal with you. The piss poor excuse for a Psychiatrist, Jewitt, is no better. In fact, she's worse! It's no wonder vets are taking their own lives in VA parking lots all over the country! Makes me sick to my stomach! Kalispell VA Clinic... pull it together and do your jobs!
Some veterans do not understand how the choice program works. You have to have the appointment made and then it needs to be more than a few weeks out before contacting the Choice program about seeing a doctor outside the VA.I have used the Choice program it worked great for me when i needed surgeries on my legs last couple years
IF I COULD GIVE NO STARS I WOULD
I have reviewed a couple of statements others had made and though I would give my opinion. I have been seen by a couple of Doctors and different nurses at the Kalispell VA clinic and can not find fault with any of the care I have received from the staff. They all seemed to care and were competent. Thumbs up to all that work in that capacity. I do have to agree that the amount of time you spend on the phone or that it takes to get in to seem my doctor can be ridiculous. I have been on hold up to 30 minutes for 2 minute question. I have had to wait for regular checkup for 3 months this is after I received a card in the mail telling my I needed to schedule and get in. There does seem to be something broken on this side of things. But I bet that is more of a Nation wide issue and not a direct reflexion of this Facility.
I have needed Dr. Schmidt, Jan and other nurses in many RIGHT NOW situations for my husband who is 100% disabled. We are not an easy couple to deal with but they always come through for us. Personally I think they are all heroes! I wish the VA itself was disabled but I don't blame any of the people who work at this clinic. They are wonderful~
This is the most frustrating VA clinic I've ever worked with. They have zero compassion for the veterans they are supposed to be helping. No one answers the phones, no one returns phone calls, no one is even willing to help. They don't care. This isn't a one time issue or a raging complaint. This is every day, every week, every time you call, you don't get help. You have to literally claw your way through the system to get anything done because they don't want to help. Even when you do get someone on the phone and they say "we'll take care of it" or "we'll pass the info along"... they won't. You'll never hear from them again. Good luck.
I have had bad experiences in the past with a couple of the doctors not recommending me for surgery for my legs many years ago when it should have happened and dismissing x rays that show clearly that i had injuries. But recently they have really turned around they attitudes. My current doctor at the VA medical Kalispell has been a great help and offered significant suggestions to actually provide true and clear solutions to my medical conditions and clearly he wants to help veterans despite the VA want to dismiss veterans medical issues.
I've had nightmare experiences at the Reno, NV and Seattle, WA VA hospitals and was hopeful that the clinic in the small town of Kalispell would be better. NOPE!
Kalispell Va Community Based Outpatient Clinic is a US Health facility based in Kalispell, Montana. Kalispell Va Community Based Outpatient Clinic is located at 31 Three Mile Dr #102, Kalispell, MT 59901, USA.
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